Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene in our properties, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review. 

As Covid-19 continues to impact the global community, we would like to keep you informed about the procedures and protocols we have introduced at PREMIER SUITES. Based on guidance from local authorities and The World Health Organisation, we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how our serviced apartments can offer a safe environment for guests.

Sincerest thank you for your co-operation during this challenging time and your support of PREMIER SUITES.

If you have any further questions, please get in touch,

#StaySafe

The PREMIER SUITES Team

Are you accepting new bookings? 

Yes we are accepting new bookings. 

I have an upcoming reservation with you, what should I do? 

If you have a reservation and you are not able to travel, please contact us to reschedule or cancel your booking now.

How can I cancel my booking?

We recommend that guests who have booked through an online platform, travel agencies or other third-party providers contact their booking provider for further assistance.

What measures have been implemented to protect your staff and guests? 

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service our properties provide, for both guests as well as our own team. 

While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:

• Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials in all properties
• Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with Covid-19
• Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
• Additional tissues available in public areas
• Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk / elevator buttons) – using products which are effective in killing the virus
• Property linen washed on a higher temperature
• We have provided sanitiser stations throughout the buildings
• We have identified all common touch points and have implemented a thorough sanitisation of these points
• Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
• Our internal communications platforms are ensuring efficient flow of protocols and updates
• We have circulated government & health authority guidelines on personal hygiene and travel arrangements to all employees
• We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
• We are committed to providing the additional manpower required to implement best practice procedures
• We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door
• We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our customers do the same and follow the HSE & WHO guidelines regarding personal hygiene and Covid-19.

What are you doing if a guest of staff member become unwell? 

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.

Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities. Please update the Front Desk team of your situation. 

For Ireland, call the HSE on 1850 24 1850

For the UK, use the NHS online 111 service or call 111

For Belgium / Netherlands, please telephone the Front Desk, who will provide you with local doctor telephone details

If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. groceries, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask. As our apartments are self-catering the guest should be comfortable during this time in the apartment.

Each of our properties has a full list of protocols to follow should a colleague or guest become ill.

Guidelines for Guests: Consider the following advice on how to protect yourself from the Covid-19 infection:

Wash hands properly and regularly:

• Before and after eating or drinking
• After going to the toilet, nose blowing, sneezing or coughing
• After cleaning procedures, handling waste and waste bins
• After handling contaminated (dirty) items
• Whenever hands become visibly dirty
• If in contact with a sick person, especially those with respiratory symptoms
• Cover mouth when coughing and sneezing:
• Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)       
• Place used tissues into a sealed bin – wash your hands
• Avoid touching your eyes, nose or mouth if your hands are not clean
• Review travel guidance from your own country’s Department of Foreign Affairs and the Irish Department of Foreign Affairs

High Risk Groups:

If you are in a high risk group, consider if travel is in your best interest. Discuss your concerns with your doctor by phone and keep your distance from people who are sick.

Those considered to be at higher risk for COVID-19 include the following:

• People aged 65 years and older
• People with long-term medical conditions – for example, heart disease, lung disease, diabetes or liver disease

Symptoms to Look Out For:

• A cough
• Shortness of breath
• Breathing difficulties
• Fever (high temperature)

Can I visit my friend who is staying in your property? 

Following government guidelines, we can only allow residents to gain entry to our properties. Non-residents will not be able to visit or gain access to our properties at this time. 

Is your gym still open? 

All gyms and fitness facilities in our properties are currently closed. Yoga mats are available to purchase from reception. Exercise videos, resistance and mobility exercises can be accessed on our PS Life website. 

How are you ensuring social distancing? 

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Self-check-in is also available, so face-to-face contact with our staff can be avoided. Additionally, each suite has its own cooking and dining facilities enabling residents to staying in their suites for longer periods of time. 

What is the best way to contact you? 

To contact our properties, please visit our locations page. 

For general enquiries, please email us at [email protected]

We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.

We continue to closely follow any developments, measures and regulations regarding Covid-19 and we are committed to inform our employees and guests as best as possible.